Privacy policy

PRIVACY POLICY

Applicable for mvilla.vn website

M VILLA Household Business is committed to protecting and respecting the privacy of customers who visit and use the services on the website mvilla.vn. This policy explains how we collect, use, store, and protect your personal information in accordance with Vietnamese law, including Decree No. 52/2013/ND-CP and Decree No. 85/2021/ND-CP.

1. Purpose of collecting personal information

We collect personal information for the following purposes:

To process room booking requests and provide accommodation services.
To contact and confirm bookings, and support customers as needed.
To send notifications about promotions and offers with customers’ consent.
To improve service quality and user experience.

2. Scope of information collected

The personal information we collect may include:

Full name
Phone number
Email address
Booking details (check-in/check-out dates, number of guests)
Other information voluntarily provided by customers through booking forms or contact channels

3. Scope of use of personal information

The collected personal information is only used internally by M VILLA Household Business for the purposes stated above.
We commit not to share, sell, or rent customers’ personal information to third parties without customers’ consent, except as required by law or authorized government agencies.

4. Information retention period

Personal information is stored in M VILLA’s internal system for as long as necessary to fulfill the purposes or until the customer requests deletion. In all cases, information is kept strictly confidential.

5. Entities or organizations that may access personal information

Customers’ personal information may be accessed by:

Management, customer service, and technical staff of M VILLA.
Authorized government agencies as required by law.

6. Contact information of the entity collecting and managing personal data

M VILLA Household Business
Address: 35 Le Van Luong Street, Tho Quang Ward, Son Tra District, Da Nang City
Phone: (+84) 337607899
Email: contactmvilla@gmail.com

7. Means for users to access and modify their data

Customers can contact us via phone or email to:

Request access to their stored personal information.
Request corrections or deletion of their information.
Lodge complaints regarding misuse of their information.

8. Commitment to information security

We commit to:

Protect customers’ personal information through appropriate technical and organizational measures.
Use information only for lawful purposes.
Strictly handle any acts of infringement or theft of personal information.

This policy is effective from the date of publication on mvilla.vn.
We may update this policy without prior notice to comply with legal regulations and business operations. Any changes will be clearly posted on the website.